GENERAL TERMS AND CONDITIONS


The accommodated clients are governed by the laws of the Czech Republic on the basis of Czech law and the accommodation rules of the Purkmistr Hotel.

The accommodated guest accepts the accommodation rules as acontractual condition of accommodation and is obliged to observe its provisions.

Each guest is obliged to familiarize themselves with these accommodation rules, his ignorance will not be takeninto account. The accommodation rules are published on the website of the Purkmistr Hotel.General Business Terms and Conditions (hereinafter referred to as the "Terms and Conditions") SMO a.s.,Zlínská 172, Otrokovice 765 02, IČ: 42339839 registered in the Commercial Register maintained by the Regional Court in Brno, Section B, File 3624, govern the mutual contractual relationship between SMO a.s. and the natural person who orders the stay (hereinafter referred to as the "client").


Article I. - Subject matter of the contractual relationship

These Terms and Conditions regulate the rights and obligations of the contractual parties when renting hotelrooms for accommodation and other hotel services as individual services according to the individual customer'srequest.


Article II. - Establishment of a contractual relationship

The contractual relationship between the client and the hotel arises upon the confirmation of the hotel's order ofstay. The hotel undertakes to provide the client with a stay and provide the agreed scope and quality of theagreed service (here in after referred to as "stay") and the client is obliged to pay the hotel the agreed price.


Article III. - Order of stay, price and payment

3.1 Order of stay- by phone: +420 606 700 738, +420 573 500 950- by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. via the electronic form on the website: http://www.hotelpurkmistr.cz/index.php/cz/rezervace-pokoju- through sales portals with which the hotel has a cooperation
3.2 The guest is obliged to pay the agreed contractual prices of the hotel for the accommodation and other services used by him based on the determined hotel price list.Prices of provided services are stated in the booking form on the hotel website:http://www.hotelpurkmistr.cz/index.php/cz/pokoje-ceny. Price per room includes VAT of 15%, city tax of 0.20€ per person per night and breakfast.
3.3 Payment of services ordered and confirmed by the client is made by cash or credit card upon arrival at the hotel (Visa, Master Card, DinersClub, Maestro). The hotel requires the right to temporarily with hold the amount (so-called credit card pre-authorization) before the guest's arrival as a guarantee of the reservation.In the event that the client shortens the agreed length of stay at the hotel, the hotel has the right to charge the client the full amount of the agreed price for the entire length of the ordered stay.


Article IV. - Customer's basic rights and obligations

4.1 Customer's rights:
a) the right to properly provide contractually agreed and paid services,
b) the right to beaware of any changes in the contracted services,
c) the right to withdraw from the contract at any time prior to the start of the stay or to claim defects.
 
4.2 Obligations of the customer:
a) to provide the hotel with the assistance required to properly secure and provide services, in particular truth fully and completely state the required information in the order, incl. reporting any changes to such data,
b) to inform the hotel without undue delay about any changes in the terms and conditions of the agreed services,
c) to receive the documents necessary for the services from the hotel and to arrive at the specified time at the specified time
d) of the contract, the customer is obliged to notify the hotel of such withdrawal from the contract and to pay the severance pay according to the cancellation conditions.


Article V. - Basic obligations of the hotel

a) provide the client with all information about the stay
b) secure the client's stay on the basis of a confirmed order and in accordance with generally binding legal regulations
c) in the case of withdrawal from the contractby the client pay no later than 14 days after the written receipt of cancellation stay and applicable cancellationfees.


Article VI. - Withdrawal and cancellation conditions

The client has the right to cancel the stay at any time, ie withdraw from the contract. The contractual relationship is canceled and the participation is canceled as of the date when the hotel is notified in writing ororally (cancellation). In this case, the hotel has the right to charge severance / cancellation fees (contractualpenalty). The severance pay is payable immediately. After deducting severance pay from the total price of thestay, the customer will receive the rest of the amount paid. If the severance payment (cancellation fees) is higherthan the advance payment, the client is obliged to pay an amount equal to the severance payment (cancellation fees).

Cancellation fees
 
Cancellation policy - individual reservation:

up to 7 days before arrival ……………….....free of charge
less than 7 days before arrival……………....100% of the first night
in case of non-cancellation ……….………...100% of the total price of accommodation

Cancellation policy - group bookings (3 or more rooms):

21-14 days before arrival ……………….......25% of the total price of accommodation
14-7 days before arrival …………………….50% of the total price of accommodation
6-0 days before arrival ……………………..100% of the total accommodation price


Article VII. - Use of personal data

See separate document Information on Personal Data Processing.


Article VIII. - Final Provisions

The General Terms and Conditions come into effect on 1 September 2019.
The accommodated guest has the right to file an out-of-court settlement of such a dispute to a designated subjectof out-of-court settlement of consumer disputes:
 
The Czech Trade Inspection

Central Inspectorate - ADR Unit
Štěpánská 15120 00 Prague 2
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, proceeding pursuant to Act No. 64/1986 Coll., On the Czech Trade Inspection Authority, as amended, and other legalr egulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
Pursuant to Section 1837 (j) of Act No. 89/2012 Coll., The Civil Code accommodated as a consumer, the right to withdraw from the accommodation contract does not arise if the accommodation facility provides performance within the stipulated deadline.

 

General Terms and Conditions - download PDF

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